Another stone in the garden of Apple. The web continues to appear complaints from owners of iPad Pro on
The screen does not respond
IPad Pro 2017 Owners Face Challengeand 2018. They specifically complain about the screen. For some, sometimes the display stops altogether and does not want to react to touch, someone stutters when scrolling, there are cases when keystrokes are just skipped, or something like that. In a word, there is clearly something wrong with the iPad Pro display, since the number of cases is already massive.
Here is how one of the users describes this problem:
I bought a new 12.9-inch iPad Pro. The “o”, “k” and, to a lesser extent, “i” and “j” keys on the on-screen keyboard consistently recognized a one-touch touch and changed color. But in fact they were not printed in any program. In particular, it was often required to click on them several times. I called in support, they suggested that I make a full restoration to the factory settings. But it did not help.
Today I returned the tablet to the store and took a new one.12.9-inch iPad Pro. Brought him home, and he works even worse. After 5 or more clicks on the "o" or "k" buttons, they finally earned. When the iPad is rotated clockwise to landscape mode, the q and w values are in the same area of the device, and they also do not work. It took seven clicks of the q button until the letter appears on the screen. It seems the problem occurs in the lower right corner of the touch screen.
Other iPad Pro users facea similar problem - the touch screen sometimes simply refuses to respond, and this can also affect scrolling and general use. Another user writes this:
The latest 12.9-inch iPad Pro, model 1 TB / 6GB running iOS 12.1.3. Protective film is not used. It seems that this happens in all areas of the screen. The screen freezes. It reacts as if the screen was very dirty or my finger did not touch the screen completely. Interestingly, the braking sometimes stops. Sometimes, if you push the screen with the gain, the problem goes away.
Apparently, the problem first concernsThe new iPad Pro 2018 models, although there were also complaints from some iPad Pro owners of 2016 and 2017. Next you can see a video showing the problem of screen stuttering.
One of the users whose review we wrote abovelater reported that he was able to make a replacement for the new iPad Pro, like many other customers who have encountered this problem. But he said that the new model also had the same problem.
Currently there is no information whether it issoftware or hardware problem. At the same time, we should not forget that in addition to the problematic tablets there are many models of iPad Pro 2017 and 2018, which generally have nothing of the kind. This makes it difficult to identify the cause. Some problems with the 2017 model, apparently, began with the launch of iOS 11.3, but did not disappear due to software updates. Many users running iOS 12.2 still report problems.
If you are one of those users who are also experiencing problems with the iPad screen, bring it to the store and ask for a replacement.