Such robots will be able to recognize words and commands on a specific topic with the highest level of accuracy.
Such a robot has already been implemented for Alfa-Bank users : the Alf voice robot has appeared in the bank's ecosystem.
Our product is based on banking functions: customer interaction with Alfa-mobile through natural speech.
Ivan Pyatkov, Director of Digital Business , Alfa-Bank
However, the technology can adapt to any type of business. Along with business interest in the capabilities of speech technologies, the requirements for recognition accuracy in specific scenarios of interaction between voice robots and humans have also grown, as well as the ability to quickly adapt developments to new tasks.
For example, for a delivery company, it is fundamentally important that the robotI didn't get confused about the meaning of the phrases "Reschedule the order" or "Place the order", and for telecommunications companies — so that I could easily distinguish the phrases "Enable the service" and "Disable the service" without errors.The priority of business is accuracy in its field, the opportunity to develop experienceapplication in a specific business scenario based on objective indicators.
The character of Alpha is based on the archetype of the clever butler: intelligent, moderately ironic, but loyal and kind assistant.
Volodymyr Kitlyar, digital CPO , Alfa-Bank
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