Last week, MTS, a Russian mobile phone subscriber, charged the subscribers it served
Subscribers of the specified telecom operator sendingtheir money using the Rusfond donation SMS-service, in turn, also complained en masse about the deterioration of their number balance. From complaints and customer messages, it follows that instead of the amount for one SMS-message, money was deducted from them for several messages. Moreover, many subscriber accounts after making a “donation” were completely reset.
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After sending one SMS, it was necessarydeposit an amount of 75 rubles. In view of the gathering, which began this Thursday, in the evening, after the release of the news clip on Channel One. According to Rusfond, about 22 million rubles were raised as a result of the action. But how many of these funds were debited from MTS subscribers due to an error remains unclear.
Representatives of Rusfond and the provider“SMS-online” serving this organization was not slowed down with confirmation of information. “More than 9,000 complaints were received,” said A. Pasynkova, head of sales, SMS-Online. This is a massive and unplanned failure.
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Pasynkova notes that since the services“SMS-online” does not have access to subscribers' accounts, then the failure certainly occurred due to the fault of MTS. The Rusfond also speaks of several hundred complaints. It turns out, in the end, at least 700,000 rubles could be “written off”. However, judging by the total amount, now these funds will be enough for more than one charity project!
Frequent charge-offs of subscriber funds is an example of incorrect updating of corporate software, the official representative of MTS, Dm. Solodovnikov.
A similar failure was also noted in 2013. As a result, customers suffered “Megaphone”. At that time, “SMS-online” reported that more than 16,000 subscribers of the company were debited by mistake in a total amount of more than 2.5 million rubles. However, all funds were returned to their owners.