In an official letter of apology, CD Projekt RED warned players that they could return their money if they wished.
What is known
Twitter users began publishing correspondencewith Sony support asking for a refund. According to the company’s rules, if the user has already started downloading content or games, then a “refund” is impossible, but money can be returned if there is an error in the product.
"Digital data that you have already started downloadingor play via streaming, and in-game consumable items provided to you are non-refundable unless they contain an error."
@PlayStation @CDPROJEKTRED @YongYea @TheQuartering
Literally sony playstations response to people regardless of #CDProjektRed statement on refunds #ripoff pic.twitter.com/WwhJfeL4nN- Heather (vggsheagurl) (@ Heatherma29) December 14, 2020
In addition, CD Projekt itself urged players to return funds through PlayStation and Xbox services if they are unhappy with the state of the game.
Players also made similar argumentsCyberpunk 2077 on PlayStation 4, but support refuses to issue a refund. One user’s game literally won’t start after patch 1.04, and even he was denied a “refund.” In addition, many gamers are simply advised to wait for the promised big updates that CD Projekt will release in January and February.
So today’s update, Sony support refused anotherrefund for # Cyberpunk2077. They said even if the devs say refund it, they won’t do it. Lied about the game not being broken and lied about what CDPR stated. Tl: dr you are stuck with a broken game, wait til patched. Some support. pic.twitter.com/MsyI11VCGO
- Mgs2master2 (@ mgs2master2) December 14, 2020
If you also have problems with refunds, CDPR advises you to contact helpmerefund@cdprojektred for assistance. Applications are accepted until December 21st.
For players who want to know more:
- Sony has started refunding money for Cyberpunk 2077 for PlayStation 4, and will complain about CD Projekt RED
- The “Stream of the Year” took place: how Wargaming surprised the “tankers” at the main World of Tanks broadcast
- CD Projekt has apologized for the quality of Cyberpunk 2077 for PlayStation 4 and Xbox One: the game will receive two large patches
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