Co-founder of Monobank Oleg Gorokhovsky told an interesting story that happened with technical support
What happened
One of the bank's clients contacted the servicecompany support with a request to transfer him 2 hryvnia. The operator was not at a loss and did this, not suspecting that the client would record the entire process on video and post it on TikTok. The video immediately went “viral” and after that the company’s technical support received a huge number of messages with a similar request. Naturally, there were those who asked for more. As soon as the bank's managers found out about this, they asked the operators to transfer 2 hryvnia to everyone. As a result, technical support spent about 30,000 hryvnia of its own funds per day on such an “action.”
Monobank chat is stormy. 20 dialogues per operator. This is very higher than usual. The reason is that one client wrote…
Published by Oleg Gorokhovsky Thursday, September 17, 2020
Of course, all this was for the sake of a joke and to no one, inin reality, the money was not needed, so customers began to sharply return payments. Sometimes the amount exceeded 2 hryvnia. Thus, the employees received reciprocal payments in the amount of more than 50,000 hryvnia.
Do you know what is the most surprising thing about yesterday’s story with the transfer of 2 hryvnia by our support employee?! After…
Published by Oleg Gorokhovsky Friday, September 18, 2020
By the way, if you suddenly didn’t know, today Monobank is holding an interesting promotion. The company is going to set two records:
- The number of new clients attracted by a Ukrainian bank in one day
- The number of new clients attracted by a Ukrainian bank in one day based on the recommendations of friends and acquaintances.
The record will be registered by the National Registerrecords of Ukraine. Those users who attract the most clients through the referral program will receive prizes. All flash mob conditions are available here. There you can monitor the results. Statistics are updated every 10 minutes.
Source: Facebook