At the end of December, messages about cracking windows of the main building began to appear on the social networks Twitter and Reddit.
What is known
Of course, this doesn’t happen to everyone.device, but, nevertheless, the problem is serious. According to users, the protective glass cracked on its own - the phones did not fall or hit, which could have caused damage.
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But most of all, the owners of “pixels” are outragedGoogle's reaction to this problem, or rather, its complete absence. There have been cases when a company agreed to repair a damaged gadget for free, but most repairs are at the expense of the buyer.
For example, one Reddit user said,that the service center refused to recognize the cracked glass as a warranty case and demanded $400 for repairs. Previously, users reported that the repair cost is $200, since it is necessary to replace not only the camera glass, but the entire back of the smartphone.
Pixel 7 and Pixel 7 Pro owners wantGoogle has taken responsibility, but the company is in no hurry to do so, stubbornly turning a blind eye to the problem. According to experts, the problem may be related to the aluminum used on the camera panel of the Pixel 7 series. In any case, this is not a hardware bug that can be fixed by releasing an update.