The host of the PRO Hi-Tech YouTube channel told how the DNS hardware and electronics store evadescommitments.
According to the expert of the PRO Hi-Tech YouTube channel, large retail chains quite often resort to various tricks in order to avoid fulfilling their obligations and complying with the law on consumer protection.One such store is DNS.
The fact is that the trading network ishuge structure. That is why management, for example, may not know what sales managers are doing. Because of this, it may happen that you are required to pay extra money for the repair of the device, although you applied for a guarantee.
Moreover, the DNS worker, in the opinion of the presenter, will act in this way rather because the management told him so. And the money you pay will go to the account of the store.
And such a situation really happened withacquaintances of the leader. He bought a laptop in DNS, and this laptop had a defect from the very beginning: from time to time the drive disappeared (that is, it was not detected). Most likely, the expert believes, the problem was in PCI-E. As a result, the laptop was handed over to DNS, to the manufacturer's service, and the drive was allegedly replaced there. After that, however, it turned out that the SSD remained the same and no tests seem to have been carried out. Then the laptop was re-handed over for repair in DNS, but it ended the same.
Only for the third time, DNS said that they were ready to replace the laptop with another one, because the same one was no longer available.As a result, a day later, it turned out that the device was ready to change the store only with an additional payment.But the fact that six months have passed since the purchase, and during this time prices have increased, also played a role here.For example, the model purchased by the buyer cost 55,000 rubles before, and 75,000 rubles six months later.Moreover, the store simply had no analogues in terms of price among laptops: everywhere you had to pay at least 10 thousand extra.
What does the law say about this?DNS refers to Article 24 of the Consumer Protection Act. It says that when replacing goods of inadequate quality of the same brand, recalculation of the price should not be made. Since the exact same model was no longer in the store, then, according to this law, the difference in prices must be paid to the consumer. In other words, the requirements of the store are quite legal.
However, there is an important caveat in the law. It reads:The price of the item to be replaced is determined at the time of its replacement., and if the consumer's requirement is not satisfiedby the seller, the price of the replaced goods and the price of the goods transferred in exchange are determined at the time the court decides to replace the goods. In other words, DNS cannot operate on the price of a laptop that was purchased six months ago. That is, if they priced a model with the same configuration, but a different color, at 75 thousand rubles, then this laptop should cost the same. Representatives of the store do not recalculate exactly because, the presenter notes, that the particular model purchased is not available.
In general, the expert adds, the store should replace a faulty laptop with another either free of charge or with a minimal surcharge. To solve this problem, he proposes to go to court.