Fitbit changes Sense smartwatch for free due to ECG problems

At the end of August, Fitbit introduced its first smart watch with ECG function – Fitbit Sense. She was

stated at the time of the official announcement, but added several months ago. And after that something went wrong.

What happened

According to Fitbit, some Sense owners have a “hardware issue” that affects ECG functionality. As a result, these users are offered a free replacement device.

“We found a problem in a very limitedOur initial shipments of Fitbit Sense—several hundred units worldwide—caused the ECG app to default to an “inconclusive” result during the reading. We are able to identify affected devices during setup and will immediately contact these users to provide them with a new replacement device free of charge. No other Fitbit devices are affected and this issue will not impact future shipments of Sense devices,” the company explained.

Users of the problem watch started receiving the following messages:

“We have discovered a problem with your equipment.device, which may affect its performance. To ensure you get the best Fitbit experience, we'll provide you with a replacement free of charge. Keep all original accessories such as charging cable and bracelet. You will only receive a replacement device"

Let's remember that the Fitbit Sense costs a lot - $329.

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