Keys stick in new MacBook Pros anyway: Apple apologized to users

It looks like sticky keys that users often complain about will be included in the package

with MacBook laptops: despite the improvements, the problem in the new MacBook Pro has not gone away.

What happened?

Journalists from The Wall Street Journal write thatthe problem of sticking keys is still not resolved: dust and debris that fall under the buttons, do not allow them to work. As it turned out, the letters E, R, and T are most often skipped, and sometimes E, on the contrary, is pressed instead of once twice.

The problem has been stretching for several years now - from 2015,when Apple began using a butterfly keyboard mechanism. Last summer, the third generation of butterflies debuted in the new MacBook Pro, and iFixit experts found out that they started installing silicone membranes under the keys. In theory, they had to protect the buttons from debris, but in practice, alas, they do not help.

What to do?

After the publication of The Wall Street Journal in Applerecognized the problem and apologized to the users. “We know that a small number of users have problems with the third-generation Butterfly keyboard, and we regret it. The overwhelming majority of MacBook users do not have problems working with the new keyboard, ”the company says.

Recall that last year Apple agreed to repair laptops with distressed keyboards for free. However, new models are not included in the service program.