Albina Khusnutdinova, head of the concierge service
All my life I have been looking for a job in a field where I could
Then there was nothing in the city, not even shops,only two rented houses. We took upon ourselves simple everyday and more complex questions: we had to look for ways out of situations and answer questions. Starting with where to buy bread or how to call a plumber, ending with how to draw up documents or applications.
We mainly resolve issues through Telegram.If a resident does not have an intercom or an outlet, he does not need to look for a specialist himself - he writes to the concierge service, and we find a person who will fix everything. On the basis of the concierge service, you can, for example, get a certificate or make a passport. One of our responsibilities is to read and administer all city chats. We must be aware of everything that happens in the city.
At the very beginning, the concierge service had fourpeople, and we worked in shifts, now there are six people in the team, and I manage the service. My responsibilities include team development. The employees help the residents, and I help the employees.
It seems to me that this profession is one of the mostthe main ones in the city. After all, we not only work with incoming requests, but we ourselves communicate with residents during excursions, we meet guests. After our excursions, many residents moved to the city - it is very pleasant to see such a result.
I am sure that the cities of the future need concierges,so that the connection with reality and live communication are not lost. I'm not sure all processes can be automated - they are not perfect. Sometimes there are times when a person does not understand at all who can help him - he is faced with a problem that does not fit into any category. For example, we helped a family from Innopolis who decided to adopt two children. We have established communication between government agencies, communicated with everyone and accelerated the process. Their request would have been resolved in more than two weeks, and we have resolved the situation in four days. Thanks to us, the children did not spend more time in the shelter than they could.
When something new appears in the city, it ismakes the residents of Innopolis happier for a while, so they rejoiced at drones or rovers. But this gives a short-term effect, for the long-term residents are pleased with the involvement in the life of the city.
In Innopolis, residents themselves chose the name of the city.We invite them to participate in the improvement plans - for this there is a chat in Telegram. Every Thursday, our urbanists hold meetings where they discuss proposals and give feedback - this is how a playground for walking dogs or graffiti appeared in the city.
Sabit Kadyrov, art director of the city of Innopolis
When ordering a design, especially if it doesstate structure, it is difficult to control all the way from start to finish. Something can go wrong at any moment. For example, anyone can apply for a tender, even people without professional education. And this will lead to the fact that the work is done, to put it mildly, poorly. Therefore, an art director is needed who will control the execution of the design and make decisions on the appearance of the city.
My main task is to make sure that the cityin terms of design and environment, he conveyed the values of the population, did not find himself among ordinary provincial cities, but was at the level of large and classy ones. My responsibilities are not only the approval of signs, but also small architectural forms, public spaces, design of social networks and communications, control over their appearance and execution.
Sometimes I design myself - for example, gazebos.There was no space in the courtyards of Innopolis where people could spend time, only standard colored playgrounds and benches. Courtyards are emotionally close to people, you can go there even in slippers, so it was necessary to diversify them, make them a place for meeting and recreation in the fresh air. We equipped the gazebos with bookcrossing lockers and built in a swing - this turned out to be a very good solution. People ride the swings so often that the lines are constantly frayed, and the bookcrossing lockers are constantly replenished with new books.
Innopolis is a city where people come, butkeep in mind that they can leave at any moment. In order to emotionally tie a resident to Innopolis, we have about a year. During this time, it is necessary to make the person want to stay and think: where else will they take his opinion into account and do things especially for him?
In Innopolis, culture is formed by people whocome to work, see what and how, and then, perhaps, stay. On the one hand, there is a feeling that it is impossible to rely on the opinion of people who do not see the future here, but on the other hand, it is an opportunity to understand what needs to be done to keep them. Innopolis is like on the Great Silk Road: a lot of cultures that would not have met elsewhere. This is very inspiring.
Alexey Osov, unmanned aerial vehicle operator
The name of my profession sounds the mostcontroversial: I am a drone pilot. But if you look at the essence, then everything falls into place. Even if the craft flies without a pilot inside, someone must control it. And there are several options: a person with a remote control, a predetermined autonomous flight mission, or artificial intelligence. Fully autonomous AI is not far away, but this is not a question of today. So I set up flight missions and fly the drone manually if necessary. By the way, the profession of “UAV pilot” in the USA is already official and licensed, so we have everything ahead of us.
In Innopolis I work as a pilot-technician of the companyHive: I maintain an automated station with a drone, draw up a flight route, coordinate a flight mission with the authorities. First, I receive an application to shoot some object, photo, video, panorama, or to make a tour. I am writing a mission to make it safe and correct. To do this, you need to correctly draw up a flight task for the drone, taking into account weather conditions, altitude and flight distance.
I am monitoring the drone via the web interface, wheremany parameters are displayed - altitude, speed, number of satellites, battery charge, pictures from the FPV and main cameras. If something goes wrong, I can take over control of the drone, pause or cancel the mission, and return the device to base.
In Innopolis, without special permission, we canfly at an altitude of up to 100 m. If tasks require you to climb higher, then we coordinate the time and flight plan with the administration and law enforcement agencies.
The drone monitors the construction of houses, technology parks,condition of roads, lawns and sidewalks. We fly out at the request of the rapid response team, after which they can see the picture from the camera at a height. Common tasks are to build a digital twin based on photogrammetry and point cloud formation. But there are also simpler cases. For example, while monitoring the urban environment, we identified areas of the lawn from a height that are drying out. This allowed the administration to increase watering in the right place.
Depending on the payload, the dronecan perform many functions. The thermal imager helps in finding people and animals or guarding large objects. We recently tested the operation of the drone port together with the search and rescue service.
Our project is aimed at automating allprocesses and the flights themselves, so in the future the droneport will be able to operate without the safety of a pilot. All that is required is timely maintenance.
Soon there may be a tool that willcontrol drones in the air, and people do not have to call, negotiate, or give a flight plan at all. When launching a mission, the drone will itself send information in the order of things: "I will fly there, at such and such an altitude, and then I will finish." This will accelerate the development of smart cities. Ideally, everything should become a single ecosystem that will unite all automation: drones, drones and rovers will know where they are and what they are doing.
Marat Mannanov, head of the unmanned vehicle testing group
I am engaged in self-driving cars anddelivery robots that can be found on the roads of Innopolis. I make sure that our services are available to the townspeople: get from the office to the house in an unmanned taxi, order dinner using a robot. Despite the fact that some of the processes are already automated, unmanned technologies are a completely new industry. We are constantly improving, changing, testing hypotheses, both in terms of technology and services. It is important to make this work almost invisible for users. Well, the maximum is that dinner is brought by a robot that does not look exactly like the previous one. But it brings it just as quickly, and now the lid opens by itself!
Yandex's unmanned technologies team has more400 engineers of various specialties. Of course, not everyone has the opportunity to quickly come to Innopolis and see how this or that implementation works, especially during a pandemic. I visit Innopolis every day, observe how drones and robots work in the real world, communicate with users, collect opinions.
Sometimes there are new solutions that you wanttest it in Innopolis. Then colleagues from other cities remotely explain to me how this can be implemented. For example, last year the snowy winter came to Innopolis earlier than to Moscow. So we were able to do a lot of rubber, suspension and speed planner tests here. When the snow fell in the capital, the robots were ready for this.
When they first appeared in the citydelivery robots, they aroused a lot of interest in children. They liked to gather around the devices and stare at them for a long time, which made testing difficult. I had to tell the kids what it is and how it works. They are friends now. Children gently slap the robot on the lid as it drives by, or help it climb the curb. It's nice to see that my lectures were not in vain.
Innopolis residents are very responsive - they are open to new technologies and are very interested in them. This is probably one of the best cities for pilot launches of technology projects.
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