According to the Federal Communications Commission (FCC), an Ohio man created a fake ISP,
Traxler created an organization called CleoCommunications, which has applied for permission to become a provider in the FCC Emergency Broadband Benefit (EBB) program, where providers are eligible to provide $50 monthly rebates on internet service and device rebates.
The FCC launched an investigation after receiving complaints fromconsumers in at least eight states. In some cases, consumers have stated that Cleo threatened to sue them after they demanded a refund for goods and services not received. Cleo's terms of service stated that the company never refunds money and that trying to get a refund through bank refunds is a "breach of contract."