“State-level biometric systems are a rare thing,” Arthur Meloyan, RTK Soft Labs

"RTK Soft Labs" - a subsidiary of the group of companies "RT Labs", acts as a flagship center for

design, development, implementation andoperating information digital products of Rostelecom in the sphere of federal, regional and municipal government electronic services, medical and fiscal services, and also in the banking industry.

Voice and selfie - instead of login and password

- Why did RT Labs decide to separate RTK Soft Labs into a separate company?

- We wanted to create an incubator for talented andgifted children from different parts of the country, to give them the opportunity to develop new solutions in a special ecosystem without contacting the company's operating activities. Innopolis perfectly suited for these purposes.

Photo: Laysan Ibatullina / Haytek

- In the end, formed the R & D center?

- Yes, RT Labs has several development centers -in Samara, Yaroslavl, Moscow and other cities. They support the initial directions of the company - SMEV (the Unified system of interdepartmental electronic interaction - “High Tech”), the portal and the mobile application “State Services”. Our task is to find something else, for example, entering new markets.

- And how do you manage?

- Yes, last year we entered the commercialsector with two solutions for banks. One provides the collection of biometric samples of their customers. Today, the Unified Biometric System is already functioning in Russia. The principle of its work is this: a person once during a visit to a bank branch submits biometric samples - a photo and voice, and then can open accounts and deposits, receive loans or transfer money to this or other banks remotely. Instead of the usual pair of "login and password" will be enough to take a selfie and say a few numbers. For example, a Moscow bank can issue a loan to a resident of Primorsky Krai, even without having a branch there. To connect to the system, banks needed a solution for picking up clients' biometric samples, checking and transferring them. We have provided such an opportunity in the form of the “Biometrics” Workstation.

Another product is a comprehensive access platform, which allows banks to connect to SMEV and interact with the pension fund, the tax service and other departments.

Competition with Moscow and Petersburg

- How were you looking for employees?

- In the first year we interacted withUniversity Innopolis and service of the mayoralty in search and attraction of personnel. For the second year, they didn’t grow much in terms of the number of personnel, but they got stronger qualitatively: someone came from other regions, and some, on the contrary, understood that Innopolis wasn’t their place, someone wasn’t ready for what we needed ideas and drive, not just the execution of tasks.

- How do you check the availability of this drive in the applicants?

- At the interview stage we test the applicant,our technical experts look at the experience and implemented projects. And, of course, I myself talk with the candidate to assess how much he will join the team. To bring a person from another region is a risk both for him and for us. If we don’t approach each other, we’ll get unrealized expectations.

The current team is the most driving. There are 17 of us: only two from Kazan, the rest from other cities - Vladivostok, Ulyanovsk, Krasnoyarsk and Voronezh. The staff is mainly developers, analysts and testers. There is also a small back office. This year we plan to grow actively.

Photo: Laysan Ibatullina / Haytek

- What was the most effective way to attract employees?

- All the ways worked. We continue to cooperate with the mayor's office and with the university - we attract both graduates and professionals who have been retrained in the Center for IT specialists. With the latter, we have a joint industrial project. A group of students working on our case or product from late January to summer, and after that both the company and the students decide how interesting it is for us to develop together. In particular, this year a group of students is working on creating a new module for our departmental platform. And the task is quite serious - to develop a service for controlling and delimiting access to system components.

We also try to participate in regionalspecialized forums and seminars: we tell them not only about RTK Soft Labs and Innopolis, but also give presentations and master classes to show our expertise.

- There is a shortage of specialists?

- Yes, and all - both analysts and developers. It is not enough to find a good specialist, it is important that he meets our criteria. Innopolis competes with Moscow and St. Petersburg. In summary, the guys usually these three locations are indicated as the desired places for the move.

- What makes you stand out from Moscow and St. Petersburg?

- The very idea. We have an exclusively production unit, free from operations, and for developers this is a very big plus. The back office tries to remove all household issues from employees to the maximum. The company pays rent. We even provide information for them from water and electricity meters, so spoiled they are! We offer a large social package with LCA and one hundred percent payment of fitness. We constantly develop training, both internal and external. There is even a program for vitaminization in the winter: in these months for the employees in the office every day there are fruits and nuts. The costs of moving from neighboring regions will be fully reimbursed, from distant ones we pay a fixed percentage. In addition, once a year we also compensate the trip home. Another Innopolis attracted by the fact that everything is close. Even if I stayed at work, I got home in seven minutes - there was still time for myself and the family.

Photo: Laysan Ibatullina / Haytek

- By the way, do you pay for your family size?

- Required! Previously, it was a two-room apartment (one-room for familyless), but recently three-room apartments appeared in our city, we will also invent something with them.

- Employees are young?

- The average age is about 27 years, but we expectedthey will be even younger, because at a young age it is much easier to decide to change the city. However, it turned out that Innopolis is also interesting for experienced specialists, precisely because it is convenient to live here with the family. The children themselves take each other to school, to kindergarten - everything is so close and safe.

- Do you have experts on the remote?

- No, this is the essence of the project - to attract employees and create an incubator, where people would interact with each other, share ideas and experiences.

IT ghetto is good

- How much does Innopolis differ from Skolkovo?

- I have not been to Skolkovo. It seems to me that Innopolis is a place where it is increasingly being created. The first unmanned taxi, Yandex.Taxi, started here. We make a single biometric system. Although according to the plan, the locations are similar: a closed city with housing and infrastructure.

- Does the feeling of living in some IT ghetto arise?

- Do not say it is bad. For the employee involved, everyday life is family and work. On weekends there is always something to do: near Kazan and Sviyazhsky hills. The infrastructure of the city is small, but it covers all basic needs: a pizzeria, a bar, a sports complex with a good pool and nature nearby.

- What is new for the time you are in Innopolis?

- We are extremely happy with the commissioning of the newhousing, which we can now provide more specialists. A new lyceum is being built. City leaders always receive feedback from residents: for example, there were several sessions on the transformation of a city park. Someone complained about pedestrian crossings - and the mayor’s office retooled them. It is difficult to recall such an example from the life in other cities.

Photo: Laysan Ibatullina / Haytek

- How do you see the ideal office of the future?

- The most comfortable and automated,where people can fully devote themselves to what they like in work. Someone thinks that the offices will not be soon, but I see them as a logical development in the open space, where the interaction of people from different departments and projects is maximally possible.

The most important motivation for the developer

- How does your Intellectual departmental platform work?

- The system allows government customersoptimize the activities of their units without attracting developers. On the platform, you can draw a business process, determine the rules of passage. And the system itself will generate an information environment for work - receiving applications from the portal of state services or resolutions, forming interdepartmental requests or holding tenders. Regulations often change, and the platform reduces the time to adapt to change without sacrificing usability.

In addition, the system is multi-component, it uses modules such as:

  • BPMN notation for business processes;
  • designer of user forms and rules;
  • report designer;
  • interdepartmental query designer;
  • role model and access rights.

All these components work in conjunction and allow the developer of a future system to create an information system that fully automates the described business process using visual tools.

- How does business experience help in business?

- Our parent company is involved inthe development of federal services, and this is an additional examination. Working with the commercial sector, it is possible to apply this experience and help our clients find out, for example, what to do so that their documents accept SMEV.

- Do you know analogues of the biometric system in other countries?

- There are biometric projects in transport andsomewhere else, but very few countries that implemented something like this on a statewide scale. The Danes somehow approached us and said that this is a progressive direction. Although Denmark is a very developed country - the entire population has an electronic digital signature, but there are inconveniences: you need to have the keys with you, follow them and reissue. And with biometrics, your documents are always with you: both face and voice.

- What will the support systems look like in the future?

- We are at the very beginning of implementationbiometrics, will continue to connect new services, the system will gain access to new devices. There will be new developments: the guys who offer other methods of biometrics came to us, for example, reading the pattern of veins in the palm of your hand. It is difficult to say how much such authentication is applicable now, but there is room for development, because it concerns the security of legally significant operations. We live in a very interesting time, when you can see what awaits us in the future: unmanned vehicles, flexible screens and so on.

Photo: Laysan Ibatullina / Haytek

- What was the biggest challenge for you last year?

- Entry into new markets - commercial(banking) sector, the development of non-core solutions. Biometrics is artificial intelligence, neural networks and the latest technologies for high-load systems. The personal challenge was to rally the team, to create an atmosphere, so that people would feel themselves part of something whole, despite the fact that they work on different projects. And we joined the development of a regional medical information system. Performing such a socially important task is very motivating, because the system simplifies and even saves the lives of thousands of people.

"RT Labs" has long been engaged in this area, and II really wanted to connect to this - which happened at the end of last year. This is a system for automating medical institutions: working with insurance companies, electronic medical records, the interaction of various doctors and institutions, as well as creating a unified base for research work, analyzing the costs of providing medical services and much more.

- And at what stage is everything? When will the paper cards disappear in polyclinics?

- It is difficult to name a specific date. Systems are implemented in the regions, now we support current users, add new modules and improve existing functionality. The legal framework in this direction is developing, manufacturers of advanced equipment are also working on it. One of my employees once came with a child to a medical facility in Tatarstan and saw there a working system, in the creation of which he participated. Is this the greatest happiness for the developer?

- What helps you in your work?

- The desire to create something meaningful. Especially motivates, if you are not the only one, around you the team, burning with the same ideas. For this you get up in the morning and go to work with pleasure!