Stripes on the photo on the iPhone Xr: how to remove and why appear?

«Apple» the community is indignant: the number of negative reviews about the iPhone Xr camera has been noticeable lately

increased.Users are complaining about color streaks in iPhone Xr photos. Their appearance for most owners seems rather strange and inexplicable. This error in the phone's camera clearly spoiled the overall impression of the device. And it worries future buyers. Service centers shrug their shoulders, and even after receiving a new device under warranty, users again encounter yellow stripes in the photo. What is the reason, where do the stripes come from and how to remove them, we will understand further…

IPhone Xr Reviews



Stripes on the photo on the iPhone Xr

Owners of the new iPhone Xr are puzzled why blue, yellow, green and other stripes appear on the photo. Here is what they write on the official forum:

iPhone XR runs on iOS 13.1.1, when I take a photo, everything looks fine in the Camera app. When I look at a photo in an album, it has vertical stripes of red / orange or green / yellow that distort the photos. This happens only on the main camera, this is not typical for a selfie camera. I think this happens only in the normal photo mode, and not in square, panoramic or portrait mode. I contacted Apple technical support, I was recommended to update the software, so I upgraded to iOS 13.1.2, but the problem remained. Not sure, maybe this is a problem with a camera malfunction? With LED lighting, the stripes in the xr photo are only worse, unlike natural light.

Why do streaks appear in the photo?

Multiple Users Consider ProblemIt is connected with the HDR mode. They recommend disabling the Smart HDR option in Settings and checking to see if blue-yellow stripes appear again in the Xr photo. As it turned out later, indeed, vertical stripes in the photo appear only in HDR mode. When you turn it off, the photos on the iPhone camera are correct. Unfortunately, this does not help everyone.

Accordingly, we can conclude that this problem on the iPhone Xr is programmatic in nature.

If the problem only occurs in photographsHDR is a software issue because HDR is created by combining three photos taken in quick succession. If there are periodic flickering patterns in the lighting, the HDR algorithm can highlight them. HDR goal — make structure in shadows and highlights more noticeable. You will also see reflections on the glass panel more clearly.

If you do not want the structure to be disclosed, in the settings you need to set the photo to be saved both in HDR and in the regular version, so that you can choose the best photo.

Another user clarified the situation, and, as it turned out, the point is not in HDR mode at all:

I have a new iPhone XR, on 13.1.3.Bands with contrasting colors appear on HDR photos, this happens even in normal daylight … More precisely, this happens when you, for example, have a bright light (window) in the area of ​​the photo, but you focus on something dark, so color streaks appear … Most people say they never had this effect on iOS 12 … it appeared when updating to iOS 13.  This only happens when HDR is enabled — I agree. This happens on other models, for example, iPhone Xs / 6s max. 2-3 people said that they went to the Apple Store and exchanged a new camera module and the problem went away, but one of them found a different problem (bands, but smaller and different). One user said this could be due to ESD during the manufacturing process. Reason — chip damage… A couple of people said it had something to do with the LED. This sounds logical, but I have to say no, since I previously said that during the daytime the problem still exists.

How to fix this error?

A few more persistent iPhone Xr ownersdecided to contact the Apple Store for an official explanation of the problem of “strips on the Xr” photo, showing distorted photos. Diagnostics of the phone did not give any results, and then a statement was made that the iPhone Xr camera was still faulty. The phone was replaced, and there were no more problems with the camera. So is it all about the software or is it a hardware defect of the camera?

What surprises me most about this situation is...that Apple — This is a company that positions its smartphones as premium. It is very strange that at the stage of software quality control the manufacturer does not detect these problems and errors. As a result, people who spend a lot of money on iPhones are forced to suffer and look for ways to solve problems on their own.

If your phone is still onWarranty, we recommend that you contact the official store where you bought it. It is possible that the problem is in the incorrectly calibrated camera, which should be fixed by the manufacturer. Since several customers have already managed to replace their phones or camera module, there is a chance that you are also lucky.

If this is not possible, solve the problemIt will be possible to disable the HDR mode, taking photographs not in normal mode, but in square photo, portrait or any other mode. Updating the software also does not help fix the bug — Streaks still appear on iPhone Xr photos.