Earlier this week, sales of the Samsung Galaxy folding smartphone started in the USA and several other countries of the world.
What is known
The first was reported by Steve Kovach (Steve Kovach) - editor of CNBC. One part of the screen stopped working at his sample, and after a while, he began to flicker.
After one day of use ... pic.twitter.com/VjDlJI45C9
- Steve Kovach (@stevekovach) April 17, 2019
After this, a similar problem occurred inBloomberg journalist Mark Gurman. He did not notice flicker, but a protective film peeled off at his smartphone. He took it off, but this led to a breakdown of the screen.
The phone comes with a protective layer / film. Samsung says you are not supposed to remove it. I removed it, not knowing you’re not supposed to (consumers won’t know either). It appeared removable. I believe this contributed to the problem. pic.twitter.com/fU646D2zpY
- Mark Gurman (@markgurman) April 17, 2019
Exactly the same situation happened with blogger Marcus Brownlee.
PSA: A screen protector on the Galaxy Fold’s display. It’s NOT a screen protector. Do NOT remove it.
I got this spazed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
- Marques Brownlee (@MKBHD) April 17, 2019
Three journalists from The Verge immediately complained about the problem with the Galaxy Fold screen. For example, one of them noticed a bulge on the bend and white lines on the display of the device.
What does Samsung say
I did not have to wait long for an answer. The manufacturer has promised to understand the problem of each sample. In addition, the company will inform users that a special protective film is an integral part of the screen and cannot be removed. This may cause damage.
Source: The Verge (1, 2), XDA