Earlier this week, sales of the Samsung Galaxy folding smartphone started in the United States and several other countries around the world.
What is known
Steve Kovach, editor of CNBC, was the first to report this. One part of the screen of his sample stopped working, and after a while, the whole screen began to flicker.
After one day of use… pic.twitter.com/VjDlJI45C9
- Steve Kovach (@stevekovach) April 17, 2019
After this, a similar problem occurred withBloomberg journalist Mark Gurman. He didn’t notice any flickering, but the protective film on his smartphone was peeling off. He took it off, but it caused the screen to break.
The phone comes with a protective layer / film. Samsung says you are not supposed to remove it. I removed it, not knowing you’re not supposed to (consumers won’t know either). It appeared removable. I believe this contributed to the problem. pic.twitter.com/fU646D2zpY
- Mark Gurman (@markgurman) April 17, 2019
Exactly the same situation happened with blogger Marcus Brownlee.
PSA: There's a layer that appears to be a screen protector on the Galaxy Fold's display. It's NOT a screen protector. Do NOT remove it.
I got this spazed and blacked out. Started over with a replacement. pic.twitter.com/ZhEG2Bqulr
- Marques Brownlee (@MKBHD) April 17, 2019
Three journalists from The Verge also complained about a problem with the Galaxy Fold screen. For example, one of them noticed a bulge in the bend and white lines on the device's display.
What does Samsung say
I didn’t have to wait long for an answer.The manufacturer promised to look into the problem of each sample. In addition, the company will convey to users that the special protective film is an integral part of the screen and cannot be removed. This may cause damage.
Source: The Verge (1, 2), XDA