The District Court of Northern California ruled that Apple sold MacBook Pro 2016 and 2017 with a defective matrix cable
What is the problem
The problem was called Flexgate and affectedMacBook Pro laptops with 13- and 15-inch screens in 2016–17. In these models, Apple switched to a much thinner cable. As iFixit specialists found out, it quickly wore out, resulting in so-called “stage light” appearing on the screen, and then the backlight stops working altogether.
“The devil is in the details.Apple chose thin and fragile cables, unlike cables in previous models. They could be routed through the hinge rather than being wrapped around. This would reduce the load from repeated opening and closing of the laptop,” noted iFixit.
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And although the cable itself costs only 6 dollars, it is impossible to change it without replacing the entire display, and this is not 6, but 600 dollars.
At first, Apple refused to repair suchlaptops were under warranty, but then launched the Display Backlight Service Program to resolve the problem on the 13-inch model. As you already understood, the 15-inch models were out of business.
The judge agreed with the plaintiffs' argument that Apple thoroughly tested the MacBook Pro before selling it and was aware of the problem. In addition, users themselves have repeatedly complained about the problem.
“The court finds that the allegations of preliminarytesting, combined with allegations of significant customer complaints, are sufficient to show that Apple had exclusive knowledge of the alleged defect,” the judge concluded.
He also promised to find out whether he deletedThe manufacturer posted a message on the forum complaining about this problem. In turn, the plaintiffs are demanding reimbursement for repair costs and an extension of the warranty for 15-inch models. The trial is ongoing.
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